Lecture Breakout Session | 200 - Intermediate
[First look at Twilio Conversations] Real-time conversational insights and action with Conversation Intelligence
Technology Financial Services and Insurance Healthcare ISV Marketing Technology Retail Voice and conversational AI Line of Business Practitioner
Details

Relying on post-call batch processing means missing the opportunity to influence live customer outcomes.
Discover the power of Conversational Intelligence, featuring programmable, GenAI-powered Language Operators. We’ll dive into how you can analyze live voice and messaging streams as they happen—extracting structured data like intent, sentiment, and compliance risks mid-conversation—to instantly trigger automated workflows and live agent assistance before the customer hangs up.

Product(s): Conversational AI (Conversation Relay, Conversation Intelligence), Conversational Intelligence
Audience company size: Enterprise
Speakers